Customer Service Representative - Bogota (Bogotá)

Job Title

Customer Service Representative

Job Description

Responsibilities

• Follow up with prospects who have received quotes
• Triage customer requests (sales or support) to the right person
• Engage prospective customers at different points in the sales cycle to influence revenue (not on a quota)
• Document data and key customer info in Asana for the sales team
• Occasionally process payments and invoices through Jobber

Requirements

• High level of spoken English (near native) for customer interactions
• Ability to make small talk or engage in friendly conversation
• Software savvy and ability to easily adopt new tools
• Ability to handle customer disputes calmly

Work Schedule: Monday - Friday, 09:00 AM - 05:30 PM EST

Location Preference: LATAM