Customer Service Representative (Colombia)

Be the voice our members and providers trust.

At Solvo Global, we build high-performance teams that deliver real impact for U.S.-based healthcare clients. We’re growing our Customer Service team in Cali and looking for a detail-oriented, empathetic CSR who thrives in a fast-paced, remote call-center environment — working from our Cali offices.

What you’ll do

• Resolving benefits and claims inquiries from members and providers with accuracy and care
• Managing high volume inbound/outbound call queues and email/ticketing workflows
• Researching and following up on billing discrepancies, balance billing issues, and claim status
• Conducting outreach calls to providers and members as assigned
• Documenting all interactions accurately across CRM and operational systems
• Supporting account management, provider relations, and operations teams on remote project work

What we’re looking for

• 1+ year of...