Customer Service Representative (CSR) – Remote | Empathetic Support for U.S. Clients

Customer Service Representative (CSR) – Remote | Empathetic Support for U.S. Clients

Location: Fully Remote (LATAM-based) | 40 hours per week

Role Summary & Mission

Higher Options is seeking a warm, detail-oriented Bilingual Customer Service Representative to support U.S.-based clients across phone, email, and chat. If you're someone who takes pride in delivering accurate, empathetic service, loves organizing information, and enjoys being part of a collaborative team, this role was made for you.

In this position, you’ll help customers understand services, resolve inquiries, and ensure every interaction is well-documented and followed through with care. You’ll also identify cross-sell opportunities, contribute to team process improvements, and maintain up-to-date records using CRM tools. Your success will be measured by customer satisfaction, task accuracy, and your ability to maintain structured yet compassionate communication.