Customer Service Representative / Customer Care Associate

Customer Service Representative / Customer Care Associate

St. Catharines, ON, Canada

The Customer Service Representative / Customer Care Associates are responsible for the coordination of telephone referrals, verification of criteria and appropriate funding in setting up clients for home oxygen therapy and related healthcare services. Receive and process client walk-in or phone orders, inquiries, and/or issues covering items or products ordered along with showroom sales and inquiries from walk-in clients.

What you will enjoy doing

• You will coordinate telephone referrals, verify eligibility criteria and appropriate funding, and set up clients for home oxygen therapy and related healthcare services.
• Perform customer service activities, including receiving and entering telephone and walk-in orders, answering questions, tracing order and shipment status, and resolving issues.
• In addition, you shall be accountable for provid...