Customer Service Representative

Resumen de PosiciónCustomer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.
Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.Responsabilidades EsencialesGather data to update and supply monthly data required for regional Demand Value Added Forecasting process including:Lead the Demand Planning Cycle by reviewing and pressure testing value added demand forecast with regional leaders and attend their confirmationConsolidate and input value added forecast into M2MPrepare presentation for the Demand review addressing all gaps to previous forecastsAttain approval of demand and gap closing planReview approved demand plan and recommended actions with the Materials Manager // Planners.Regular communication with Customer Service, Sales Department, Customers, Planning, Materials to ensure plans and information are accurate.Gather histo...