Customer Service Representative

Responsibilities

• Serve as a single point of contact for Sales and Field Operations for North America Applied Equipment contracts from receipt of order to delivery of equipment.
• Communicate with factories and field offices to arrange shipments per the customer’s requirements and satisfaction.
• Monitor orders and expedite factories to prevent delays that would incur additional costs.
• Work with sales to resolve order problems identified by contract engineering or factory order edit departments.
• Follow up on outstanding hold issues daily to clear them as soon as possible and complete processing.
• Issue special shipping instructions to manufacturing plants and third‑party suppliers.
• Expedite and coordinate domestic trucking companies on deliveries to customers.
• Coordinate input of answers or information in IBS comments as received from the factories and/or transport carriers to ensure field office’s questions a...