Customer Service Representative (Multi-Channel Support)

Overview

Customer Service Representative (Multi-Channel Support) • On-Site | Medellín (El Poblado) | Full-Time

About the Role We’re looking for strong English speakers who are ready to build their career in customer service within a fast-paced U.S. operation. You’ll manage customer interactions across phone, email, and text — turning requests into clear, actionable solutions.

Before You Apply This is a fast-paced, high-responsibility role , even at an entry level.

Schedule

• Monday to Friday
• 8:00 AM – 7:30 PM
• 1-hour lunch + 30 minutes of breaks

On-site in El Poblado, Medellín

Not compatible with ongoing studies or second jobs

Requires focus, multitasking, and consistency throughout the day

What You’ll Do

• Manage customer interactions via phone, email, and text
• Convert inquiries into structured service tickets
• Support cu...