Customer Service Representative (on-site)

Customer Service Representative

As a Customer Service Representative, you own the journey of every prescription from start to finish. You’re the guide, the problem‑solver, and the human connection behind the process—making complex systems feel simple and stressful situations feel manageable. You help patients understand what’s happening, what’s next, and how to get their medication—fast.

What You’ll Do

• Own the success of every prescription, from initial order to refill
• Support patients across phone, text, and email with clarity and empathy
• Break down insurance coverage and next steps in a way that actually makes sense
• Proactively reach out to resolve issues before they become problems
• Collaborate with internal and external teams to keep everything moving
• Guide patients through platforms and set them up for success
• Turn complex systems into simple, clear solutions
• De‑escalate to...