Customer Service Representative

Position Summary: The Customer Service Representative plays a key role in delivering excellent client support and maintaining strong customer relationships. This position is responsible for managing customer accounts, coordinating order fulfillment, and ensuring a smooth and positive customer experience in a fast-paced environment. Essential Duties and Responsibilities: Include the following, as well as other duties that may be assigned: * Oversee and maintain assigned customer accounts * Accurately enter, process, and track customer orders from initiation through completion * Handle return requests by creating and managing Return Merchandise Authorizations (RMAs) * Respond promptly to customer inquiries, providing product information, order updates, and issue resolution * Support daily team meetings and collaborate with internal departments to ensure alignment and efficiency * Process transactions with accuracy and attention to detail * Proactively engage with customers to ensure sati...