Customer Service Representative

Customer Service

The Customer Service Representative supports U.S.-based wholesale accounts from Mexico operations by handling inbound customer inquiries, processing orders, and coordinating order-related communication. This role operates in a fast-paced environment and requires strong bilingual communication skills, attention to detail, customer focus, and the ability to manage multiple priorities while maintaining accuracy and service standards. Structured onboarding and job training are provided to support successful performance in the role.

Key responsibilities

• Handle a high volume of inbound calls from U.S. wholesale dealers efficiently; help customers select the correct kit by vehicle year, make, model, trim, and configuration.
• Enter orders accurately into our system; confirm all details with the customer before submitting.
• Manage order changes, cancellations, and holds per established procedures.
• Track shipmen...