Customer Service

DAIKIN ASIA SERVICING PTE LTD was incorporated in Singapore since 1997 and is a wholly-owned subsidiary of our holding company Daikin Industries Ltd, under After Sales Service Division. Its main activity is to distribute spare parts of air-conditioning and reefer container in Asia Oceania region and Daikin Spare Parts Centers.

CUSTOMER SERVICE

Manage Customer Service Division (Order Management team and Delivery Management team)

Ensure smooth operations:

• Order Processing
• Handle customer inquiries / complaints / escalations
• Tracking delivery status
• Follow up on back orders
• Customers discrepancies claims and approvals of credit memo in system
• Manage outbound volume with warehouse and logistics.
• CS enhancement projects
• Hold regular face-to-face or web meetings with customers and internal and other dept
• Security Export Control on customer/end-user screening

SALES SUPPORT...