Description
Elevate your career with KWE as a Customer Service Specialist. Lead client interactions and coordinate seamless shipment processes in this fast-expanding 3PL environment.
In this role, you will support our Customer Service Department, managing complex customer accounts and ensuring compliance with all documentation requirements. Your daily tasks will involve facilitating communication between internal teams, carriers, vendors, and customers, guaranteeing operational excellence. By providing top-notch customer service, you will enhance client satisfaction and foster long-term relationships within international operations.
Key Responsibilities:
• Serve as primary contact for client inquiries and concerns
• Manage key accounts across international air and ocean freight
• Coordinate import and export shipments with global offices
• Proactively troubleshoot shipment-related issues
• Prepare accurate reports for management and clients
In this role, you will support our Customer Service Department, managing complex customer accounts and ensuring compliance with all documentation requirements. Your daily tasks will involve facilitating communication between internal teams, carriers, vendors, and customers, guaranteeing operational excellence. By providing top-notch customer service, you will enhance client satisfaction and foster long-term relationships within international operations.
Key Responsibilities:
• Serve as primary contact for client inquiries and concerns
• Manage key accounts across international air and ocean freight
• Coordinate import and export shipments with global offices
• Proactively troubleshoot shipment-related issues
• Prepare accurate reports for management and clients
Ready to Seal the Deal?
Submit your application today and take the next step in your career with KINTETSU WORLD EXPRESS.
Apply for this Job