Customer Service Specialist

Act as the main point of contact with customers, ensuring high levels of satisfaction through demand management, volume analysis, and effective coordination with internal teams.

• Analyze customer volumes and generate demand forecasts
• Identify demand fluctuations and trends
• Negotiate changes in requirements with customers and validate internal impact
• Ensure on-time and in-full customer shipments
• Monitor and follow up on customer satisfaction
• Coordinate communication between customers and internal teams (production, quality, planning, etc.)

• Minimum 5 years of experience in Customer Service or new launches within the automotive industry
• Direct experience working with OEM customers (mandatory)
• Bachelor’s degree in Engineering, International Business, or related field
• Advanced English (C1 level)
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