Customer Service Specialist

**About Us**:
GDL Connect is a US-based company with operations in Guadalajara, Mexico, providing top-tier nearshoring staffing solutions to lower operational costs without compromising company culture. The company focuses on cross-cultural excellence to empower businesses to focus on expansion and growth.
**About the role**:
The CSR is responsible for providing ongoing support to clients after their loan has closed. This role ensures accurate and timely handling of payments, account updates, inquiries, and other post-closing processes. The CSR plays a key role in maintaining client satisfaction by delivering responsive, professional assistance and ensuring compliance with internal policies and regulatory standards.
**What You’ll Do**:
- Manage active client accounts, ensuring proper payment processing and updates.
- Process loan servicing requests such as payment plan adjustments, payoff requests, or loan modifications.
- Investigate and resolve discrepancies or i...