Customer Service Specialist III | Campinas/SP

Position

Customer Service Representative

Work Location

Campinas/SP

Work Model

Hybrid

Main Activities

• Establish open communication with customers and the field team to ensure any changes or impacts on customer expectations are communicated in a timely manner.
• Provide support and take ownership of concerns, resolving them according to Key Performance Indicators (KPIs), and when necessary, coordinate activities with other departments to ensure complete customer satisfaction.
• Address customer concerns with an ownership mindset to identify root causes and communicate with key stakeholders to prevent similar issues.

Key Responsibilities

• Serve as the primary point of contact for the Sales Team regarding all matters related to the order and distribution process.
• Process orders promptly and record any special instructions.
• Provide accurate and timel...