Customer Service Specialist

Overview

Ilnia is seeking a Customer Support Expert to oversee our day-to-day workflows, manage complex cross-functional initiatives, and ensure we deliver exceptional experiences to our customers. This is a critical role for someone who excels in customer service, team leadership, and operational execution .

While prior experience in the luxury or watch space is preferred, it's not required. What matters most is that you're a customer support expert with a proven track record managing operations and leading teams in fast-paced environments.

Responsibilities

• Oversee all daily operations, ensuring workflows are efficient, consistent, and aligned with company goals
• Participate with the customer support team, ensuring high-quality responses, fast resolution times, and proactive service
• Resolve high-priority issues, including escalated customer concerns and operational blockers
• Work closely wi...