Customer Service Specialist

Your versatility + our products = exceptional customer experiences.

At Formations, we believe that exceptional customer service is more than just answering questions - it’s about building trust, solving problems, and making every interaction count.We’re looking for a Customer Service Specialist who’s as comfortable on the phone with a customer as they are helping in the warehouse to ensure an order gets out the door on time. If you’re organized, hands‑on, and thrive in a fast‑paced environment, this could be the perfect fit.

If you're organized, resourceful, and ready to support a growing distribution and manufacturing business - we’d love to meet you.

What You'll Be Doing:

• Respond to customer inquiries across multiple channels with confidence and efficiency by providing product recommendations, technical information, pricing, or order status updates.
• Jump in where needed - whether that means assisting the warehouse team with pick...