Customer Service Specialist - Vehicle Inspection

Join Intact as a Customer Service Specialist specializing in Vehicle Inspection at our Dorval Service Centre. Deliver exceptional service while documenting claims and assessing vehicle damages in a hybrid work environment.
As a vital member of our team, your bilingual communication skills will enable clear interactions with clients and stakeholders alike. You'll transcribe claims and carry out thorough inspections, contributing to the overall objectives of the Service Centre. This role calls for a keen attention to detail and empathy in conversations with policyholders.
Key Responsibilities:
• Document claims concisely and accurately
• Verify and assess vehicle damages during inspections
• Maintain communication with internal and external stakeholders
• Ensure compliance of bodyshop repairs
• Handle complaints with professionalism
Requirements:
• Fluency in French and English
• Background in customer service, preferably bilingual
• Understanding of vehi...