Full-time

Customer Service Team Lead: Coaching, Ops, & Performance

Posted by Confie • June 04, 2026

📍 ciudad de méxico, ciudad de méxico, Mexico
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Description

Confie in Mexico City seeks an experienced operations manager for their call center. The role focuses on improving team productivity, maintaining service quality, and implementing effective coaching strategies.

The ideal candidate will have a high school education, prior call center experience of at least one year, and strong skills in Microsoft Office, especially Excel and Outlook. Perks include a Christmas bonus, profit sharing, and private medical insurance.

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