Customer Solutions Specialist

Job Summary

Manages customers solutions including revenue growth, key business metrics, and securing customer satisfaction while driving the implementation of corporate strategies. Analyzes and understands the customer’s business strategies and future product plans to align company offerings and resources where mutually beneficial.

Principal Responsibilities

• Primary subject matter expert and point of contact to achieve identified deliverables.
• Manages the end-to-end process of order fulfillment for sustaining program accounts.
• May manage customer accounts up-to multi-million dollars in size and/or including revenue growth, Profit and Loss (P&L) profitability, key business metrics, and securing customer satisfaction.
• Manages required activity with various support organizations in support of delivering customer service level expectations.
• Ensures customer adherence to contractual agreement including identifyi...