Full-time

Customer Succes & Channel Program Coordinator

Posted by Hanwha Vision • June 01, 2026

📍 distrito federal, distrito federal, Mexico
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Description

Responsibilities
  • Maintain open and effective communication with distributors and STEP partners.
  • Coordinate meetings and calls with the sales team to introduce the program to potential partners and reinforce its benefits.
  • Serve as the main representative of the STEP program, communicating updates, improvements, and tool launches to internal and external stakeholders.
  • Uphold Hanwha’s values and promote loyalty and transparency within the partner ecosystem.
  • Collaborate with the STEP team to propose initiatives for partner recruitment, reactivation, and retention across program levels.
  • Review and process new partner applications, ensuring alignment with STEP partner guidelines.
  • Analyze POS reports to conduct monthly audits and develop action plans with key accounts.
  • Recommend STEP partner levels based on performance metrics and update them each semester.
  • Update the CRM with partner status changes and tra...

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