Customer Success Manager – Clinical Applications

Job Title: Customer Success Manager Clinical Applications

Department: Information Technology / Clinical Transformation

Reports To: Head IT & Clinical Transformation / Dy. CIO

Location: Sir H. N. Reliance Foundation Hospital, Mumbai

Role Overview:

The Customer Success Manager (CSM) Clinical Applications will be responsible for driving adoption, optimization, and continuous improvement of hospital information systems (HIS) and clinical applications across departments. This role will bridge technology and clinical operations by engaging doctors, nurses, and administrative leaders to ensure digital initiatives are effectively understood, adopted, and sustained.

Key Responsibilities:

Application Adoption & Training:

o Lead training and adoption initiatives for MHEA OPD doctors, residents, and nursing staff, ensuring effective ...