Description
Customer Success Manager – Enterprise (Toronto) Freepik is scaling fast, and exceptional customer experience is non-negotiable. We're hiring a Customer Success Manager (CSM) to drive adoption, retention, and growth across our enterprise portfolio. You’ll be the cornerstone of customer advocacy, shaping a customer-obsessed culture that accelerates business outcomes and maximizes customer ROI.
What You'll Do:
Own Customer Outcomes:
Drive adoption, maximize ROI, and proactively manage the end-to-end renewal process, ensuring timely renewals and addressing any retention risks.
Voice of the Customer:
Distill customer insights to influence product roadmaps, partnership strategies, and executive decisions, becoming indispensable to both our customers and internal stakeholders.
Build Scalable Systems:
Design and implement robust customer success frameworks, playbooks, and automated systems (CRM, renewal forecasting, and analytics d...
What You'll Do:
Own Customer Outcomes:
Drive adoption, maximize ROI, and proactively manage the end-to-end renewal process, ensuring timely renewals and addressing any retention risks.
Voice of the Customer:
Distill customer insights to influence product roadmaps, partnership strategies, and executive decisions, becoming indispensable to both our customers and internal stakeholders.
Build Scalable Systems:
Design and implement robust customer success frameworks, playbooks, and automated systems (CRM, renewal forecasting, and analytics d...
Ready to Seal the Deal?
Submit your application today and take the next step in your career with Freepik.
Apply for this Job