Customer Success Manager for Enterprises

Enhance customer success as Brex’s Enterprise Customer Success Manager in Vancouver. Partner with finance leaders to ensure optimal use of Brex’s solutions in a hybrid work setting.

You will be responsible for owning the customer journey, aligning financial strategies with client goals, and fostering strong executive relationships. Your role will entail driving adoption and retention through data insight and strategic planning. A deep understanding of customer needs across multiple functional areas will be essential.

Key Responsibilities:
• Own strategic account management and engagement strategies
• Advise stakeholders on best practices in financial reporting
• Build cross-functional relationships to drive platform usage
• Conduct business reviews to align goals and showcase value
• Analyze data to proactively mitigate churn risks

Requirements:
• 4+ years in customer-facing positions with account management
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