Customer Success Manager, Japan

Customer Success Manager, Japan

Monotype is looking for a Customer Success Manager to support and grow relationships with our enterprise customers in Japan.

In this role, you will act as a trusted advisor to key customers, helping them adopt, optimize, and realize long-term value from Monotype’s Font Management Platform. You will own the post-sales customer relationship from onboarding through renewal and expansion, ensuring strong engagement, high satisfaction, and measurable customer success.

Key Responsibilities

• Serve as the primary post-sales contact for a portfolio of enterprise customer accounts in Japan.
• Build trusted relationships with customers by understanding their business priorities, operational needs, and success goals.
• Lead customers through onboarding, product adoption, training, and ongoing platform usage.
• Monitor customer engagement, usage trends, and account health to proactively iden...