Customer Success Manager

Customer Success Manager

Join to apply for the Customer Success Manager role at ZTR and lead the adoption of sustainable rail solutions that drive customer value and business outcomes.

What You’ll be Doing

As a Customer Success Manager , you will partner with customers to achieve their business goals through proactive product adoption, strategic planning, and best‑practice creation. You will be the advocate of customers’ voices, the primary point of contact for product services, and a champion for their success.

Key Responsibilities

• Build strong relationships with existing stakeholders and new customers.
• Advocate for customers, share their feedback and help shape product strategy.
• Be the subject‑matter expert of ZTR products and services.
• Use metrics to build success plans, optimize practices, and present insights.
• Own end‑to‑end onboarding and post‑sales cross‑sales...