Full-time

Customer Success Manager

Posted by QAD • June 06, 2026

📍 Mexico City, Mexico City, Mexico

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Description

Job Description
The Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support, and value demonstration. The Customer Success Manager will be primarily responsible for the ownership and ongoing development of Digital and Smart Business Engagement model customers. This development includes successfully nurturing and supporting customers throughout the customer journey.
What you will do: 
Ability to meet regular renewal and customer satisfaction targets.
Accountable for driving customers to be referenceable
Responsible for “Customer Journey” artifact development, maintenance, and delivery
Responsible for tracking all customer-related interactions and updates in Salesforce
Monitor customer growth and changes in personnel
Increase customers’ utilization of QAD products
Partner with sales executives globally to ensure they are informed about issu...
            

Job Details

Location Mexico City, Mexico City
Job Type Full-time
Category Business Operations Specialists
Posted June 06, 2026
Deadline July 16, 2026

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