Customer Success Manager

QAD is a global leader in next-generation SaaS manufacturing and supply chain solutions. As we continue to scale our international footprint, we are seeking visionary talent to help our customers build Adaptive Enterprises . Join us in solving complex, real-world industrial challenges through innovative cloud technology.

Requirement: Fluency in English and Spanish (Bilingual)

Job Description

The Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support, and value demonstration. The Customer Success Manager will be primarily responsible for the ownership and ongoing development of Digital and Smart Business Engagement model customers. This development includes successfully nurturing and supporting customers throughout the customer journey.

What you will do:

• Ability to meet regular renewal and customer satisfaction targets.
• Accountable for driv...