Customer Success Manager

OVERVIEW

iBwave is the power behind great in‑building wireless experience, enabling billions of end users and devices to connect inside a wide range of venues. As the global industry reference, our software solutions allow for smarter planning, design and deployment of any wireless network project regardless of size, complexity or technology. Along with innovative software, we are recognized for world‑class support in 100 countries, providing the industry’s most comprehensive components database and a well‑established certification program.

Role Purpose

The Customer Success Manager will be responsible to ensure that customers maximize the value out of their iBwave products by driving adoption, satisfaction, best practices and loyalty through automated customer journeys, the delivery of successful professional services engagement and direct engagement within strategic accounts. The customer success manager will work closely with the Key Account Sales Ma...