Customer Success Manager (Scarborough)

About Bid13
Bid13 is a fast-growing online auction SaaS platform serving storage facility operators and bidders. We differentiate ourselves with a no-fee, no-contract model, meaning customer experience drives retention and long-term revenue. The Customer Success team is central to that mission - particularly for high-priority accounts.

Role Overview

We’re seeking a highly proactive, analytical, and customer‑centric Customer Success Manager to support, retain, and grow our most strategic accounts. This role is account‑based, focused on enabling ongoing facility engagement and ensuring high‑priority accounts drive sustained activity and satisfaction.

This is not a reactive support role. Reporting to the COO, you will own the post‑sale lifecycle for strategic customers and serve as a trusted partner who anticipates needs, mitigates risks, and drives continuous value realization.

Key Responsibilities