Customer Success Manager

Who You Are

We are looking for a Customer Success Manager to join our sales team and work with a major telco client of Jolera.

What You Will Do

• Relationship management:
• Attend and or manage quarterly customer temperature calls
• Take on primary responsibility for smaller customers as determined by your manager
• Keep clients informed on new marketing initiatives
• Manage customer escalations and follow up – elevate internally where necessary and ensure issues are handled and client is happy
• Represent the Rev team on Onboarding kickoff calls when others cannot attend, apprise team of what is happening/issues
• Monthly billing coordination (assist Jolera finance and clients billing coordinator)
• Change Request’s and Delivery Acceptance Form’s – create these and follow up,
• Look to continuously Improve current processes
• From time to time, assist the clients VP channel and the clients...