Customer Support Back-Office Officer

OverviewThe firm, established in ****, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.POSITION: Customer Support Back-Office OfficerINDUSTRY: Logistic CompanyWORK SCHEDULE: Monday to FridaySALARY: Php18,000-Php25,000BENEFITS:HMO13th Month Pay
Job RequirementsBachelor's degree holderWith at least 1-2 years of experience as a Customer Service StaffCan attend face to face interviewCan start as soon as possible
Job ResponsibilitiesHandles daily back-office customer service operations, responding to client inquiries via email and phoneEnsures all customer requests are addressed in a timely, accurate, and professional mannerProvides support to team members by sharing product knowledge, best practices, and process guidancePrepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trendsActs as a key point of contact for escala...