Customer Support & Service Manager

The Customer Support and Services Manager is the primary customer liaison for a portfolio of Aircraft (A/C) and Helicopter (H/C) customers within the aerospace aftermarket segment. This role is pivotal in driving customer-focused sales initiatives related to Aftermarket and Maintenance, Repair, and Overhaul (MRO) services across the assigned territory. The Manager leads all commercial interactions and negotiations on behalf of SEDA, aligning with the corporation’s strategic and financial goals. Ultimately, this position is accountable for ensuring high levels of customer satisfaction and fostering long-term business growth.

• Act as the main point of contact and trusted advisor for assigned customers, providing a single interface (One Face to the Customer) to maintain and deepen customer relationships.
• Serve as the escalation point for customer support issues, ensuring timely resolution and sustained customer satisfaction.