Customer Support Specialist for Hearing Care

Join a dynamic team as a Customer Care Representative focused on hearing health. Provide high-quality customer support to make a difference in clients' lives.
This role emphasizes customer service by managing client appointments and accounts in a retail clinic environment. You'll collaborate with Hearing Care Professionals and engage with insurance for effective billing processes. Additional responsibilities include conducting minor device repairs, with training included to ensure your success.
Key Responsibilities:
• Provide exceptional service in-person and over the phone
• Schedule and organize appointments for the clinic
• Manage and maintain client accounts diligently
• Liaise with insurance companies for billing purposes
• Assist with device cleaning and minor repairs
Requirements:
• Strong customer service and communication skills
• Relevant experience with accounts receivable is helpful
• Share a passion for supporting others
• Willingness to...