Customer Support Specialist I - Mexico Business

**About the Role**Visibility Operations provides premium support to Uber Freight's shipper base through carrier outreach and stakeholder management.We're looking for Customer Operations Specialists to monitor and problem solve service risks in real-time.Our mission is to bring real-time shipment visibility to our customers and a positive experience to our carriers.Customer Success is one of Uber Freight's core values.When we deliver a high-quality experience for our users through our marketplace, products, and services, we help their businesses thrive while also driving growth and efficiency.The Tracking and Visibility team focuses on bringing this value - and what it entails - to life every day we come to work.
- Monitor an inbound queue of escalations and resolve service risks as they occur- Make proactive service decisions impacting our customers, the Uber Freight carrier base, and internal stakeholders- Monitor impacted loads as needed to ensure service objectives are met- T...