Customer Support Specialist Ii 4X4 2Nd Shift - Shared Services - Monterrey

Customer Support Specialist II 4x4 2nd shift - Shared Services - MonterreyMonterrey, NL *****, MexicoSchedule: Fulltime - 4x4 2nd shiftJob Type: OnsiteSalaryReq: #****About the RoleJoin our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions.People in this role work an alternate schedule.They work afternoon (second shift) shifts that last ten hours for four days and then take four rest days (4x4).
This means that they rotate weekend work with other team members.When your days to work fall on Mon-Fri, the hours will be 14:*****:00.When the days fall on Sat-Sun, the hours will be 10:*****:00.What the candidate will do?
Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolveCall First: Make calls to facilities and carriers to resolve escalations quicklyExerc...