Customer Support Specialist Ii- Brokerage- Monterrey Monterrey, Nl 64640, Mexico

Customer Support Specialist II - Brokerage - MonterreyLocation: Monterrey, NL *****, MexicoSchedule: Full TimeJob Type: On-siteSalary Type: SalaryWhat will the candidate do?
The candidate will manage a portfolio of customer accounts and approximately 160 monthly shipments, ensuring daily operational execution, on‐time pickup and delivery, and proactive communication with customers, shippers, and internal teams.They will coordinate shipment coverage, monitor track & trace, PODs, unbilled and service issues, prepare and share weekly and monthly KPIs for their assigned accounts, and support the onboarding and growth of new business within their assigned portfolio.About the RoleContact carrier to obtain daily capacity and status of load‐tendered; continue monitoring theshipment for on‐time pick‐up, transit, delivered, emptyEnsure correct load status in TMS, e.G., loaded, pick‐up, delivery, empty, etc.Notify Shipper and/or Receiver of Load Status and reschedule pick‐up/delivery appoi...