Customer Technical Support Engineer (FTC) - French Speaker

About Us

Masabi is driving the fare payment revolution, powering the journeys of millions worldwide. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport via mobile phones, ticket machines, or bank card taps.

Our Justride platform is used in over 250 locations globally, including some of the largest cities. With our mobile ticketing SDK we’ve partnered with large players such as Uber, Moovit, and Transit.

The Role

Customer Technical Support Engineer – fixed‑term for 6 months. Join the team to support transit agencies and technology partners worldwide, delivering exceptional customer satisfaction and resolving technical issues quickly.

Location

Remote, Canada only. Fluency in French mandatory.

Responsibilities

• Act as primary 1st and 2nd line technical support via phone and email.
• Diagnose and trou...