CX Excellence Manager (2-Year Contract)

A leading precious metals company in Montreal is seeking a Customer Experience Manager to enhance customer journeys and drive performance improvements. This two-year contract role involves analyzing customer feedback, overseeing experience metrics like NPS and CES, and leading a team focused on continuous improvement. The ideal candidate will have over 7 years of experience in customer experience and be bilingual in English and French. Join a company that values feedback and encourages impactful actions.
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