Czech-speaking Customer Support Advisor - Social Media & Email

Czech-speaking Customer Support Advisor – Social Media & Email

Are you fluent in Czech and English and looking for a full-time role where you can use your language skills every day?

We're recruiting for a Czech-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly.

This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.

What you'll be doing

You'll support customers with a range of everyday enquiries, including:

• Missing orders
• Payment queries
• Product availability
• Order amendments
• Cancellations
• General customer questions via social media and email

You'll need to be patient, h...