Dallas Collections Site Leader (Collections Sr Department Leader)

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The Collections Site Leader – Dallas Expansion is responsible for launching, leading, and stabilizing a new Consumer Lending Collections site in Dallas. This role provides on-site leadership and direction to managers, supervisors, and advocates while ensuring operational readiness, regulatory adherence, workforce engagement, and strong customer outcomes.

The Site Leader is accountable for building a high performing culture, executing site expansion plans, and delivering results aligned with departmental productivity, quality, and risk expectations. This leader plays a critical role in shaping the employee experience, embedding risk discipline, and establishing Dallas as a scalable and sustainable collections operation within the Bank’s risk appetite.

Responsible and accountable for ri...