full-time

Deal Desk Manager

Posted by ServiceNow • March 13, 2026

📍 Toronto, Ontario, Canada
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Description

Job Description

  • Be the trusted advisor to the sales team, collaborating on pricing, product, and commercial terms for non-standard transactions
  • Establish alignment between customer executives and ServiceNow
  • Lead deal structuring efforts for critical client engagements, including client facing negotiation
  • Own and drive negotiations of complex deal financial structure, terms and conditions that affect revenue, legal, operations, discounts, etc. that are necessary to close strategic agreements with customers.
  • Partner with key functions to deliver outcomes aligned to client expectations and internal requirements (e.g. revenue, legal, sales operations, etc.)
  • Maintain deep understanding of regional account strategy and criteria for opportunity engagement
  • Increase the competency of account teams by enabling them on deal structuring and negotiation skills
  • Ensure sales and negotiation strategies adhere to established disco...

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