Full-time

Definity Digital Contact Center Co-op

Posted by Sonnet Insurance • June 13, 2026

📍 toronto, on, Canada
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Description

Embark on an 8-month Co-op at Definity’s Sonnet Digital Contact Center. Immerse yourself in delivering top-notch customer service and learn about digital operations in personal insurance.
This role is an excellent opportunity for university students or recent graduates seeking practical experience in a modern insurance environment. You will manage inquiries, handle policy transactions, and work with digital tools to streamline processes. Your contributions will be integral to supporting team initiatives and achieving strategic objectives.
Key Responsibilities:
• Address inquiries through digital communication
• Support processing of policy-related requests
• Manage cases using Guidewire
• Conduct basic underwriting reviews
• Collaborate to improve operational efficiency
Requirements:
• Currently pursuing a relevant degree
• Basic understanding of insurance concepts
• Strong technical skills and a team-oriented approach
• Excellent written and verbal ...

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