Department Manager, Member Experience

Role Overview

The Department Manager, Member Experience is a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and Tech Service Shop. Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are highly visible on the floor—coaching in the moment, supporting teams, resolving member needs, and making sound, real‑time decisions that build trust and confidence. Partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store culture.

Responsibilities

Leading the Member Experience

• Act as the Member Service Manager on the floor, setting service tone and directing daily execution
• Champion MEC’s member service standards and coach teams through real‑time observation and feedbac...