Desktop Support Engineer at Axiom Technologies

Enhance IT service delivery with Axiom Technologies as a Desktop Support Engineer. This part-time, independent contractor role in Gatineau, Quebec, focuses on providing timely on-site assistance to end-users.

Axiom Technologies seeks a skilled Desktop Support Engineer to deliver first and second-level technical support. This dispatch position requires 3+ years of IT infrastructure experience, where you will triage service requests, troubleshoot desktop issues, and maintain communication between IT and users. Your contributions will ensure high customer satisfaction and efficient resolution of IT problems.

Key Responsibilities:
• Provide on-site technical support for hardware and software issues
• Handle IMAC services for hardware roll-outs and upgrades
• Monitor service queues and escalate issues as necessary
• Update ServiceNow with ticket details and resolutions
• Maintain compliance with corporate policies and procedures
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