Desktop Support Senior Associate - Helpdesk-Remote-Mexico

Req ID: ******Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls.This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner- Responsible for driving resolution of incidents on a 24/7 desk- Read text on computer screens for the duration of the shift- Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks- Ensure a quiet, private workspace with high speed, wired internet- Travel up to 10% of the time, if required- Lift up to 25 lbs.if needed for equipment setup- Have a working cell phone for manager communication and Two-Factor AuthenticationPreferred Qualifications:- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting expe...