Dg Boss: Service Desk Specialist (Fn)

## DG BOSS: Service Desk Specialist (FN)Applylocations: Diego Garcia, British Indian Ocean Territorytime type: Full timeposted on: Posted Todayjob requisition id: R*********Title:**DG BOSS: Service Desk Specialist (FN)* Receives, logs, analyzes and processes and tracks records of service orders and request activities.
* Liaises between customers and departments in order to respond to service orders and requests in a timeline manner and in accordance with contract requirement.
* Ensures all information related to service orders and requests are entered into CMMS in accordance with contract requirement and Asset Management standards.
* Performs analysis to properly classify the service orders/request and dispatches to correct department.
* Follow up with customers to ensure their service orders and requests are resolved.
* Performs quality control on work classification and service order/request data enterer into CMMS.
* Performs trend analysis or service order...