Director, Collections & Fraud Oversight

Director, Collections and First‑Party Fraud Strategies’ Oversight

The Director, Collections and First‑Party Fraud Strategies’ Oversight is a senior leader responsible for shaping portfolio outcomes through expert risk judgment, disciplined oversight, and deep subject‑matter expertise in collections and fraud management across all Retail product lines, including Unsecured Lending and Real Estate Secured Lending (RESL).

Reporting to the Head, Canadian Consumer Credit Risk, this newly established role provides second‑line oversight and strategic direction by leveraging quantitative tools, advanced analytics, and a risk‑based, data‑driven methodology to independently review, challenge and enhance all Collections and First‑Party Fraud strategies. This includes constructive challenge of key decisioning—policies, segmentation, treatments, and model‑enabled strategies—to ensure they are analytically robust, customer‑centric, and aligned with the bank’s risk appetite and...