Director, Customer Service

The Technical Standards and Safety Authority (TSSA) is a not‑for‑profit regulator dedicated to enhancing public safety across Ontario. TSSA’s team of over 450 professionals delivers safety oversight across multiple regulated sectors. At TSSA, safety is embedded in our culture and all aspects of our work. Each role at TSSA has an impact on keeping Ontarians safe through engagement, evidence, enforcement, and education. We help build safer communities.

As Director of Customer Service, you will reinforce public safety and make it easier for clients to do business with TSSA. You will be responsible for the teams that provide customer support, manage the licensing and registration processes, and fulfil public information requests. By representing the voice of the customer internally you will identify opportunities and prioritize process improvements that drive efficiencies, improve customer service scores, and reduce turnaround times.

Your Key Contributions

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