Director, KYC and Compliance Onboarding (Vancouver)

Responsibilities

• Strategic Vision & Roadmap: Own the vision for Tipalti’s KYC/KYB future. Design a “painless” onboarding journey that eliminates traditional compliance bottlenecks while maintaining ironclad regulatory integrity.
• Operational Standardization: Drive absolute consistency across our global team of KYC analysts. Design and enforce a Global Standard Operating Procedure (SOP) that ensures uniform decision‑making, quality, and speed, regardless of the analyst’s location.
• Customer‑Centric Compliance: Champion the customer at every stage of the compliance lifecycle. Constantly iterate on the “Customer Journey” to reduce friction, simplify documentation requests, and improve transparency.
• Cross‑Departmental Collaboration: Act as a high‑impact partner to Sales, Onboarding Management, Product, and Legal. Bridge the gap between commercial urgency and regulatory requirements, ensuring all teams are aligned on a unified “Go‑Live” strategy....